Driver did not ring the bell and when I looked out the window, the driver was slowly walking across my lawn. How do I Delete My Sender Account? YOU ACKNOWLEDGE AND AGREE THAT ROADIE IS ONLY WILLING TO PROVIDE THE PLATFORM FOR YOUR USE IF YOU AGREE TO THE ABOVE LIMITATIONS OF OUR LIABILITY TO YOU AND THIRD PARTIES. In order to file an appeal, Driver must follow the instructions provided by Roadie in the email notifying Driver of the deactivation of their account. Prohibited Items and Suspicious Locations. The hay wasn't even available and I was supposed to be credit, but haven't yet. By accessing or using the Roadie Platform in any manner, You are acknowledging that You have read and understand these T&Cs and agreeing to be bound by them. If You believe, in good faith, that any materials on our Platform, including any Collective Content, infringe upon Your or anothers copyrights, please send the following to Roadies Copyright Agent at the contact information below or to legal@roadie.com: Roadie, Inc. Attn: Copyright Agent 7778 McGinnis Ferry Rd. YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE), WHICH READS AS FOLLOWS: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM, MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.. Someone along they way screwed up, it wasnt you, cancel and move on. They have the roadie items on a shelf and allow drivers to grab what is theirs - they scan them out - and then you leave. . Prior to using any Services, You agree that you will have all right and authority to lawfully use the Services or otherwise have the full right and authority to contract for the Gig and send all items contained in a Gig. I made an order on the tsc app for feed for my animals. Its BS that Delta complained, but Roadie gigs are constantly screwed up, you gotta be able to blow it off, collect the bullshit $4 payment and move on. What happened? So my roadie account was recently locked. But not surprising that the Best Buy probably messed up. Otherwise the majority of deactivation decisions will be eligible. The drivers name was Ashley J. I ordered an item from Best Buy that was supposed to be delivered Sunday. You choose when, where and how to drive. In order to use the Platform, You must have access to a wireless network, and You agree to pay all fees associated with such access. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. You agree to notify Roadie promptly if you discover. Hello Roadie family, I got an email about my account being locked on Tuesday 6/12/22 due to my "behavior" on a Delta Luggage Gig. Have automobile insurance that meets your state's guidelines. Waited hours for two packages from Best Buy that was picked up at 3 pm November 13, 2022. Unless Roadie has entered into a separate written agreement with a User addressing their access or use of our Platform, our Services and the Delivery Services, these T&Cs, and all agreements and documents referenced herein comprise the entire agreement between You and Roadie superseding all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between You and Roadie regarding Your use of and access to the Roadie Platform, our Services and the Delivery Services. You agree to specifically list and disclose all items contained in Your Gig and to not include any . Microsoft Account Locked Hi. Desired outcome: Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Xavier. If a Driver must have a Service Animal present all Gig items must be kept in a separate container that provides protection from pet hair and dander. You are responsible for regularly reviewing any updates to the T&Cs. For more information, please see our Driver agrees that the Gig Payment amount will not be increased to cover any expected or unexpected costs or expenses Driver or its Personnel incur while performing Gigs, including for additional gas expenses or damage to a Drivers or its Personnels vehicles and equipment, and Driver acknowledges that their costs and expenses may be higher than the amounts earned from performing Gigs resulting in an overall loss of income. LOCKED For Public Sale. I haven't had an issue since. Roadie does not establish a quality standard for any Colorado Driver, except that Roadie may provide plans and specifications regarding the Delivery Services provided by a Colorado Driver but will not oversee any Colorado Drivers actual work performed under these T&Cs or instruct a Colorado Driver as to how any work will be performed. Came to this website and saw the results "We only have a couple of people, then 4, then we're getting a call center ready to roll". You understand that the Open Box Policy does not apply to Gigs likely containing PHI such as those including prescription medicines. Did a company search, shows phone # and website in search engine (link had same result), but also saw a complaint linkfigured I'd check it out. I ordered from my local Tractor Supply in Martinsburg, WV. Clark County, Nevada. Log in to your account. Roadie provides Roadie Services and Drivers provide Delivery Services. Seeing as it was returned, I had to reorder the item and pay more for it as it was no longer on sale. Desired outcome: Packaging: Notwithstanding Roadies encouragement to use no or minimal packaging, You still have the responsibility to package items in Your Gig appropriately based on level of risk, fragility and other factors specific to the individual item, as determined by You. You will not infringe the rights of any third party (including other Users and Roadie), including without limitation, their intellectual property, privacy, publicity or contractual rights. You agree that You will not offer to perform Gigs unless You are physically capable of handling the Gig and agree that and Roadie will not pay or reimburse You for medical care, or any other claims, costs or expenses You may incur if You are hurt or injured while performing a Gig. wanted you to speak to my delivery driver to pay attention to delivery instructions. As a long term/long haul driver, I saw their ad for needing drivers on Home Depot website--I said, "why not?" Hitting, hurting, or intending to hurt any person or animal, or threatening to do the same. The company, in conjunction with Walmart, provides services for the delivery of groceries to customers' homes. Keep in mind that if you've updated your password . Roadie does not and shall not require any Colorado Driver to work exclusively for Roadie except that a Colorado Driver may choose to work exclusively for Roadie for a finite period of time as specified in the Colorado Drivers agreement with Roadie and in their sole discretion. Unless specifically mandated by Applicable Law, Roadie shall have no authority to withhold state or federal income taxes, social security taxes, unemployment insurance taxes/contributions, or any other local, state or federal tax on behalf of Helpers or Personnel. Assault, harassment, and misconduct, including sexual, of any kind. Any legal or formal notices, requests or other communications required or permitted to be given hereunder shall be in writing and shall be delivered by hand, by overnight courier, mailed by United States registered or certified mail, return receipt requested, postage prepaid, and addressed to the appropriate party at its address set forth below. I'm not backing away from this now. Sender hereby grants to Roadie a worldwide, royalty-free, non-exclusive license to use and display the Senders name, logos, trademarks, service marks, and trade names (Marks) in Roadies customer list(s), case studies, press releases, advertising and other public or promotional statements, including displaying such Marks on our Websites and App. Licenses Granted by Roadie in Content: Subject to Your compliance with the T&Cs, Roadie grants You a limited, non-exclusive, non-transferable/sublicensable, non-assignable license to view, download and print any content that Roadie makes available through the Platform or on its social medial pages and feeds (Roadie Content) and to view any content that a User posts, uploads, publishes, submits or transmits to be made available through the Platform or on Roadie social media pages and feeds, including any questions, comments, suggestions, ideas, or feedback (User Content and with Roadie Content collectively, Collective Content). Press J to jump to the feed. You will not access or use our Platform in any way that could cause harm, nuisance, annoyance, or inconvenience, or interfere with or negatively affect other Users from fully using or enjoying our Platform as intended. It is impossible to call Roadie as the number promises a callback and then disconnects you. A Driver has full and sole responsibility for the payment of all amounts due to Helpers and/or Personnel for Gigs performed on the Roadie Platform or otherwise, including all wages, benefits and expenses, if any, and for all required state and federal income tax withholdings, unemployment insurance contributions, and social security taxes. Customer Service. The Open Box Policy does not apply to Gigs likely containing PHI such as those containing prescription medicine. Requirements to join Roadie as driver. Thanks for your time. It will be considered a material breach of these T&Cs if a User who has been deactivated for cause, opens a new account on the Platform and such new account will be deactivated without notice or right to appeal. Notwithstanding the above, You acknowledge that Sender Requirements provide that under no circumstances may You be accompanied by a minor while performing a Gig, by any unnecessary/non-essential person, including any Helper or Personnel if not needed for the specific Gig; or by any other person (including a Helper or Personnel) while performing any Gig containing prescription medicine or pharmaceuticals. 34 million in one of their rounds of recent Funding & this comoany is too damn lazy, cheap & unethical to actually hire a Call Center. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roadie. I was locked for nearly a month and calling solved my issue in 5 minutes. very Driver has a right to know what they are taking along on their ride, and by using an Open Box policy You help us ensure that the Roadie Platform is not used to send Prohibited Items, including without limitation, illegal substances. You agree You are solely responsible for, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any permits, licenses, or training certifications. It takes an average of 30-40 minutes for them to pickup, they are Fraudulently presenting to U.S. consumers they have a call center when I was told 2, then 4 people answering a supoosed National Call center. Opened app and was not logged in. Roadie will deactivate a Users account that infringes or is reasonably believed to be infringing the rights of copyright holders. No email as to why I'm locked out. Contacting Roadie Roadie Phone Number +1 844-476-2343: Customer Service There is only one way to contact Roadie, shown above. You agree not to enter any personal information, including PII, into the title of a Gig, including phone numbers or addresses and agree that all personal information should be entered in the appropriate sections indicated in the Platform when requesting Delivery Services. I went back to the Walmart pick up area and tried calling Walmart pick up but no answer so I walked up to the door and noticed the employees watching me walk up to the door but they did not answer the door because it was after their hours of operation, since they saw me and there were also other employees in the parking lot who saw me I left the items at the door and left. If so, do you think Ill ever gain access to my account again? A recipient is any entity or individual who receives a Gig or items contained in a Gig. In the event Roadie makes the decision to permanently deactivate Driver's and/or Driver's Personnel's account, such decision may be eligible for appeal. I'm 5'6 and this feels good in stan over, but too long top tube wise. Have your own car. UPS can do better than this, rather than add another substandard delivery service to the stack. My items and some sort of retribution. (If you don't have login access to your account, Contact our support team .) Fastest way to talk to a real Roadie rep. They responded within 4 hours, let me know it was locked due to inactivity and reactivated my account. The customer never got their item. Press question mark to learn the rest of the keyboard shortcuts. You represent and warrant that You will possess all equipment and vehicles required by a Sender to perform a Gig PRIOR to offering to perform the Gig. My account was locked and I had to reach out to support via email. Hello, Yesterday Roadie was supposed to deliver a Toro Powerjet F*** leaf blower. When you address an issue w them, you get the yeah, yeah, we know, we got it. vehicle(s) and all expenses incurred therewith, including licensing and registration, gas, needed repairs and ongoing maintenance; cellular equipment and data access, and all expenses incurred therewith, including monthly service charges and maintenance; such equipment as may be required by a particular Sender or as may be needed to perform any particular Gig You offer to perform, such as trailers, hitches, lifts, hand trucks, blankets, and such other equipment listed by a Sender in the Gig details; licenses, permits and/or training as may be required to perform the Gigs You offer to perform in accordance with all Applicable Law, industry standards and Sender Requirements; and. The action you just performed triggered the security solution. Educate drivers to ring the bell and give proper training. The Cancellation Fee is automatically charged to Your account. You have not offered on a Gig if You are a Driver, or posted a Gig if You are a Sender, for 60 days or more. Why is my roadie account locked? There's the typical online application as well as a background check that needs to be done plus an online tutorial to get you started right. Roadie is a person-to-person delivery platform based in the U.S. that offers same-day deliveries for businesses and everyday customers. In addition to and not in substitution of the other T&Cs hereof, Drivers providing Delivery Services within the State of Colorado (Colorado Driver) and Roadie hereby acknowledge and agree to the following terms: To the extent there is a conflict between the above terms and these T&Cs, the above terms are to take precedence for any Colorado Driver. I've gotten a few emails now but its just an automated response saying they are investigating my account and will reach out to me soon. Roadie reserves the right to modify these T&Cs or any of our policies relating to our Platform at any time, effective upon posting of an updated version of the T&Cs on our Website and/or on our App. Create an account to follow your favorite communities and start taking part in conversations. This is has been the worse experience and headache. But if you decide that Roadie isn't for you, just email Roadie Support at support@roadie.com and we'll close your account. They have also told me multiple times that they have no way to contact management or other departments for any reason. Forgot Password. By agreeing to these T&Cs You agree to receive such advertising and marketing. They took that as some kind of threat and they filed a complaint for telling them I would contact roadie and delta about the luggage issue so Roadie locked my account later that afternoon without verifying the legitimacy of the complaint filed or issue. They said they would deliver same day or next day through Roadie. ANY USER FOUND TO HAVE VIOLATED THE NON-DISCRIMINATION POLICY OR RESPECT OTHERS POLICY WILL LOSE ALL ACCESS TO AND USE OF THE ROADIE PLATFORM. How that falls on me when I didnt even pick it up is beyond me. My account has been locked for OVER A WEEK and nobody knows how to get me in touch with the . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To these T & Cs account was locked and I had to out. M locked out receive such advertising and marketing and reactivated my account was locked for a. Question mark to learn the rest of the keyboard shortcuts local Tractor Supply Martinsburg... That they have no way to talk to a real Roadie rep Best. 3 pm November 13, 2022 more for it as it was locked due to inactivity and reactivated account! 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